Anthony Keenan Internet Services - Affordable Reliable Web Hosting & Web Design in Scotland, UK

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	MySQL Databases
	Scripts / Programming

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AKIS Tech Support
Why isn't my website working!
What is the recommended method of support?
Do AKIS provide telephone support?
Why does my website have a page saying "Bandwidth Limit Exceeded"
Billing / Accounts
What methods of payment do AKIS accept?
What will be shown on my credit or debit card statement?
Who should I contact about a billing query?
Do you accept 'offline' methods of payment (postal, bank transfer, etc)?
How do I cancel my account and related billing arrangements?
My contact details have changed since I signed up!
Will my credit / debit card details be safe and secure?
General
I don't have any experience in creating a web site. Can you help?
How do I upload my website files?
What is website hosting and why is it needed?
How do I know which AKIS Web Hosting package will best suit my needs?
Is SSH/Telnet access allowed?
I have forgotten my account details. What should I do?
How can I disable directory browsing?
How do I setup secure access/SSL certificate?
How do I force all visitors to use the www. of the domain?
How do I get reverse DNS (rDNS) setup on my IP address?
Do you have a hosting 'Glossary' of terms?
How can I access my control panel?
How long after ordering will my account be setup?
How do I change my cPanel password?
What is an IP address?
Why isn't my website showing on the search engines?
When you refer to monthly 'data transfer' allowance what do you mean?
When you refer to 'disk space' what do you mean?
I am using too much data transfer (more than my monthly allowance) - can I reduce it? How?
What do you mean by 'uptime' ?
What is shared hosting?
What is a robots.txt file?
Secure passwords - why? how? like what?
Where can I find details of your hardware, software, network etc?
Whay don't you offer unlimited bandwidth / data transfer like Company XYZ?
Is there a cPanel guide / manual available?
How do I promote my site and get it listed on search engines?
Why does my site show a "406 Not Acceptable" error?
Email
What is the Mail Manager?
How do I add/remove email addresses from my hosting account?
What settings do I use in my email program?
Where / how can I view my webmail?
Spam Filtering?
How do I block an email?
How do I modify an MX Record?
How do I setup mail forwarding?
How do I use the mailing list feature?
How do I change an email account password?
What is Spam?
AOL's 'Report As Spam'
How do I setup an email autoresponder?
Will you open another port for SMTP because my ISP blocks port 25?
Can I operate email mailing lists?
What is an email autoresponder?
Can I operate email mailing lists?
Domain Names
I have already got a domain I want to use with my account!?
Do you charge for transferring domain names?
Why must domains be renewed?
What is domain parking?
What are sub-domains?
Do I have to register my domain with you?
What is the addon domain feature and how do I use it?
What rules/restrictions are there on domain names themselves?
Backups
What is the AKIS serverwide backup policy?
What is cPanel Backup?
How do I backup my website and hosting account?
How do I restore a backup created with cPanel?
Can you restore a database for me?
FTP Transfer (File Uploads)
Where should I upload my files and webpages?
What are the other directories in my webspace?
Can I setup different FTP accounts?
What is anonymous FTP and how do I use it?
Upload of one or a few files always fails / times out?
What FTP software should I use?
MySQL Databases
What are my databases called?
What are my databases users called?
Do you have any tools so that I can manage my databases?
How do I connect to a MySQL database remotely?
Is InnoDB enabled?
Scripts / Programming
Do you have any banned scripts?
Is NetPBM installed?
What is the path to Imagemagick?
Can I use Formmail type scripts?
What is the path to my web directory, etc?
What is Fantastico?
Why won't my FormMail scripts work?
What is PHP's open_basedir restriction?
Why do I get 'Permission Denied' errors when using wget, lynx or GET via cron?

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