Support
We offer a range of support methods and resources as detailed below including our Client Account Management Area where you can manage your contact details (name/address/email), support requests, and invoices etc – please keep your client contact details updated with valid information. Please also bookmark our off-network status page – http://akis.offnetwork.info – for future reference in the event this page is ever inaccessible.
IMPORTANT ANNOUNCEMENTS
Clients should check the ‘Important Announcements’ news section on a regular basis.
SERVER STATUS
A live status report on our servers and services – “http://akis.offnetwork.info”
FREQUENTLY ASKED QUESTIONS
Answers to most frequently asked questions – your question’s answer may be here.
CLIENT ACCOUNT MANAGEMENT AREA
Manage your contact details, view/print/pay invoices, and your support requests.
SUBMIT SUPPORT REQUEST
Support requests should be made directly via your client account area above – however if you don’t have your login details to hand, you can open a support request below. But before doing so, if your request relates to “site down” or “email down” type issues please first check the ‘News & Announcements’ and ‘Server Status’ pages above as your issue may already be known and a fix being worked on (Please remember we don’t offer telephone support).