Further to past announcements on email bounces and hotmail/live.com blocks, some clients may again be encountering one or both of these issues again on outgoing emails (due to your recipients blocking your email as Spam). As before, this is a case of of your server being wrongly included on a 3rd Party CBL blocklist/blacklist or, on the hotmail.live.com internal blocklist.
What is AKIS doing to fix this in the short term? – We are processing the relevant delisting procedures where available and await their action in clearing us off the list.
What is AKIS doing to fix this in the longer term? – We are currently in the process of making changes to our system which will enable all accounts to use a new and ‘clean’ IP address for outgoing email.
But be on notice if you send spam! – We WILL terminate your account if you are found to be spamming and causing or contributing to this problem. See our announcement reminding of this.
UPDATE 27 Feb 7.00am – The long term fix via a new clean mailserver IP address is now in place and email being delivered normally again to all recipients (including hotmail/live.com).