RoundCube Webmail Bug – Known Issue
It has come to our attention that sometimes the email list/inbox doesn’t refresh (i.e. doesn’t show the new emails) when using the RoundCube webmail interface. Even if clicking “Check for new email” nothing new appears and only when the user clicks on a different folder and then moves back, does the new email become visible. This is a bug known by the RoundCube developers and not something we at AKIS have any control over (it’s a 3rd party product supplied with your hosting cPanel). Until such time as the RoundCube developers release a fix, anyone using RoundCube as their only means of email should follow the above process to check their mail (or use Horde).